1.  Communicate with us!  It sounds simple, but many people don't let us know that they are having a problem with a PIN purchase.  Please don't stay mad at us!  Tell us what issue(s) you are having, and we will do our best to resolve your problem.  Communication is a key component to resolving issues that may arise.

2.  Unfortunately, we cannot issue refunds for wireless refill PIN's UNLESS they are verified to be defective within 30 days from your original purchase date.  It is for this reason that we do NOT encourage our customers to pre-purchase PIN's unless you are able to load the PIN(s) onto your Page Plus Cellular account soon after purchase.

However, with that said, we will diligently try to find a home for your VALID UNUSED PIN.  If we are able to find a buyer, and the PIN is successfully loaded onto their Page Plus Cellular account, we will gladly issue you a full refund.  We can do all this within 30 days from your original purchase date, provided that Item #5 (below) has not occurred.

3.  Partially used PIN's cannot be returned for any reason.  There is just no way to extract the unused portion of the PIN, and therefore NO refunds can be issued after your PIN has been applied to your Page Plus Cellular account.  Remember, once you load it, you own it.

4.  Absolutely NO refunds or credits will be given for customer error.  This includes, but is not limited to, improper loading of PIN's, loss of PIN value while loading or switching subscription plans, or any other post-sale mistake or misappropriation (either by you or Page Plus Cellular) that occurs after the PIN has been e-mailed to you.  Once the PIN leaves our possession, we cannot control what you do with it.

5.  In the event that Page Plus Cellular (also known as the "Service Provider") ceases operations or otherwise experiences service disruptions (either intentionally or through no fault of their own), PagePlusDirect.com will in no way be held liable for unfulfilled service obligations or commitments.  This means that if Page Plus Cellular's services are temporarily interrupted, severely restricted, or even terminated completely (the "event"), NO refunds will be issued for unused or partially used portions of service.  PagePlusDirect.com is an intermediary agent, and NOT the actual service provider.  All claims arising from service disruptions or outages, whether temporary or permanent, will need to be taken up with the Service Provider directly.  UNDER NO CIRCUMSTANCES SHALL WE, OUR SUBSIDIARIES, OR OUR EMPLOYEES BE LIABLE FOR UNFULFILLED CELLULAR SERVICE, LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OF PAGE PLUS CELLULAR, THE SERVICES OF OUR OTHER PROVIDERS, OR OUR WEB-SITE (HOWEVER ARISING, INCLUDING NEGLIGENCE).