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1. Power OFF your device before you submit your Activation Request.
2. Do NOT put your 4G SIM Card in the device or turn your phone on until you receive an e-mail confirmation from us that it is safe to do so.
3. Be sure purchase your SIM Card from us.  Otherwise, your activation request will not go through.  ONLY SIM Cards purchased from PagePlusDirect.com qualify for the 1st month discount.  If you purchased your SIM Card from ANOTHER source (such as Total Wireless, another dealer, etc), you will need to activate your SIM Card with them.

Your phone's ESN/MEID/IMEI can usually be found on the back of the phone AFTER you remove the battery (it will NOT be on the battery!) or in your phone's "Settings" menu, usually under "About Phone" or "Phone Info." 

1. Please do NOT use the ESN/MEID/IMEI from the box your phone came in - some sellers recycle their boxes, so it could be wrong.
2. The number is usually under or above the barcodes.  It is NOT the pESN, FCC ID or the S/N. 
3. It may be labeled as DEC or HEX or IMEI (for 4G Phones).  It can also be found in the phone's settings menu, usually under "About Phone" or "Phone Info."
4. On some newer 4G phones, the IMEI can only be found by removing the battery (i.e., Samsung).  It will always be a 15 digit number.

FAQ's:

Q.  When are you open to process my Port-In Request?

We are open from 8:00 a.m. to 8:00 p.m. Eastern Time (7 days a week! - Holidays Included).  Port-In Requests sent during non-business hours will be processed the very next morning at 8:00 a.m.  Please allow between 20 minutes to 2 hours for your Port-In Request to be processed.  You will receive a confirmation e-mail as soon as your number is ported to Page Plus with instructions on how to activate your phone AND a support number to our office if have additional questions.

Q.  What are the factors that determine a successful Port-In Request?

1. Your "new" phone MUST BE a COMPATIBLE CDMA device.  The devices from only ONE carrier will work on Total Wireless - if you don't know the name of that carrier, please contact us. 
   
   
2. You phone must have a "clean" ESN/MEID/IMEI.  If it was reported as lost, stolen, fraudulent, or non-pay, it will NOT work on the Total Wireless Network.  Attention Newbies:  Do NOT buy your phone on Craigslist!!  98% of all phones sold on Craigslist have been reported as lost, stolen or non-pay and CANNOT be activated on the Total Wireless Network.
   
   
3. Your porting account number and passcode / PIN must match what your current carrier has on file. 
   
   

Q.  In general, what phones are compatible / not compatible with the Total Wireless Network?

Carrier:	Compatibility:	Important Notes:
Total Wireless Branded		Total Wireless branded phones were designed specifically to work on the Total Wireless Network.
Compatible CDMA 3G and 4G Devices		The GOLD STANDARD!! The 3G and 4G Compatible CDMA devices from one carrier will work on the Total Wireless Network.  If you are not sure which carrier this is, please ask us.  Prepaid Devices will NOT work - see Compatible Phones for details.
Alltel Branded		NOT compatible
AT&T		NOT compatible
Boost Mobile		NOT compatible
Cricket		NOT compatible
Metro PCS		NOT compatible
Sprint		NOT compatible
Straight Talk		Not Compatible
T-Mobile		NOT compatible
TracFone		NOT compatible
US Cellular		NOT compatible
Virgin Mobile		NOT compatible

Q.  Can I re-use a Total Wireless SIM Card that has already been used on another number?

Yes, as long as it has NO number attached to it, it will work.  However, if it has been in-active for 364 days, it will NEVER work again. 

Q.  I currently have a Total Wireless Micro SIM Card.  I just bought a phone that requires a Nano SIM Card.  Now what?

You will need to purchase a Total Wireless Tri-Cut SIM Card and submit a SIM Card Change.  Most newer phones will require the smaller "Nano" SIM Card.  Or, you can cut your micro SIM Card down to a Nano SIM Card by using these instructions: Micro SIM to Nano SIM Cutting Guide.

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