ESN/MEID/IMEI Change - Just $4.99!

1. Make sure your existing device AND the new device to be used on Selectel Wireless are powered OFF before submitting your ESN Change Request.
2. Do NOT put your 4G SIM Card in the device or turn your phone on until you receive an e-mail confirmation from us that it is safe to do so.
3. You *MUST* be on the $30, $40, $55, or $70 Monthly Plan to be eligble for a 4G Upgrade.  Your current plan will NOT be affected.
4. Customers on the $15 Monthly Plan or $75 Yearly Plan will FORFEIT any remaining service/value left on your current plan.  Then, you must purchase a 4G plan immediately AFTER a successful Upgrade.  We only provide this service for customers that purchase the Selectel Wireless SIM Card from us (PagePlusDirect.com) and purchase service through our discount club.

Your phone's ESN/MEID/IMEI can usually be found on the back of the phone AFTER you remove the battery (it will NOT be on the battery!) or in your phone's "Settings" menu, usually under "About Phone" or "Phone Info." 

1. Please do NOT use the ESN/MEID/IMEI from the box your phone came in - some sellers recycle their boxes, so it could be wrong.
2. The number is usually under or above the barcodes.  It is NOT the pESN, FCC ID or the S/N. 
3. It may be labeled as DEC or HEX or IMEI (for 4G Phones).  It can also be found in the phone's settings menu, usually under "About Phone" or "Phone Info."
4. On some newer 4G phones, the IMEI can only be found by removing the battery (i.e., Samsung).  It will always be a 15 digit number.

ESN/MEID Change Requests are processed between the hours of 8:00am to 8:00pm EST, 7 days a week (holidays included).  When your new ESN/MEID change request is complete (usually within just a few minutes), you will receive an e-mail (please check your spam or junk e-mail - our e-mail will usually end up there) containing instructions on how to activate your "new" device. 

FAQ's:

Q.  When are you open to process my ESN Phone Change Request?

We are open from 8:00 a.m. to 8:00 p.m. Eastern Time (7 days a week! - Holidays Included).  ESN Change Requests sent during non-business hours will be processed the next morning at 8:00 a.m.  Please allow 10 to 15 minutes for your ESN change to be processed.  Wait for your confirmation e-mail before putting your SIM Card in the device.

Q.  What are the factors that determine a successful ESN Change?

1. The ESN/MEID/IMEI number(s) for BOTH the old and new phone must be correct (if one digit or letter is incorrect, the change will not be successful and we will have to intervene and correct the mistake).
   
   
2. Your "new" phone MUST BE a COMPATIBLE compatible CDMA device.  The devices from only ONE carrier will work on Selectel Wireless - if you don't know the name of that carrier, please contact us. 
   
   
3. You phone must have a "clean" ESN/MEID/IMEI.  If it was reported as lost, stolen, fraudulent, or non-pay, it will NOT work on the Selectel Wireless Network.  Attention Newbies:  Do NOT buy your phone on Craigslist!!  98% of all phones sold on Craigslist have been reported as lost, stolen or non-pay and CANNOT be activated on the Selectel Wireless Network.
   
   
4. Your number must NOT be suspended due to non-renewal of your monthly plan.  If your phone number is out of minutes or your plan has expired, please add money or renew it BEFORE you attempt to change your phone.  Your ESN/MEID/IMEI change cannot completed with this form until you add money to your account or renew your plan.  
   
   
5. If you are switching to a 4G phone, you must be on the $29.95 Monthly Plan or higher. 
   
   

Q.  In general, what phones are compatible / not compatible with the Selectel Wireless Network?

Carrier:	Compatibility:	Important Notes:
Selectel Wireless Branded		Selectel Wireless branded phones were designed specifically to work on the Selectel Wireless Network.
Compatible CDMA 3G and 4G Devices		The GOLD STANDARD!! The 3G and 4G Compatible CDMA devices from one carrier will work on the Selectel Wireless Network.  If you are not sure which carrier this is, please ask us.  Prepaid Devices will NOT work - see Compatible Phones for details.
Alltel Branded		NOT compatible
AT&T		NOT compatible
Boost Mobile		NOT compatible
Cricket		NOT compatible
Metro PCS		NOT compatible
Sprint		NOT compatible
Straight Talk		Not Compatible
T-Mobile		NOT compatible
TracFone		NOT compatible
US Cellular		NOT compatible
Virgin Mobile		NOT compatible

Q.  Can I re-use a Selectel Wireless SIM Card that has already been used on another number?

Yes, as long as it has been removed from the Selectel Wireless System for at least 24 hours with NO number attached to it. 

Q.  I currently have a Selectel Wireless Micro SIM Card.  I just bought a phone that requires a Nano SIM Card.  Now what?

You will need to purchase a Selectel Wireless Nano SIM Card and do an ESN Change to it.  More and more new phones will require the smaller "Nano" SIM Card.  It is for this reason that we recommend purchasing the Nano SIM Card with the Micro/Standard Adapter Kit.  The kit will allow you to use a Nano SIM Card in a phone that requires the Micro or Standard SIM Card.

Q.  I just got a new 4G LTE phone and I want to switch my current Selectel Wireless 4G LTE service to it - do I use the "Change your phone" form?

We have some good news for you!  Just take the Selectel Wireless SIM Card from your current device and put it in the new device - and voila!  Your service has been magically transferred to your new device! 

Q.  Do I lose my current plan when I change phones?

No, your current plan is NOT affected.  The only thing that will change is the phone you will be using!  Everything else will stay the same. 

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