Answers to your Frequently Asked Questions

Frequently Asked Questions

You can do one of two things: 

  • If you already have a phone number (and phone) with another carrier, you can port your existing number over to Page Plus.  There is NO COST (just your first month Plan cost) and most port requests can be completed in just 2 hours or less.  But please do NOT cancel your existing phone service!  Your phone must be active with your current carrier for the port to be successful.  Your mobile phone must be compatible with the Page Plus Network.  If you are looking to take advantage of our Discount Club, be sure to sign up for a discount club account FIRST and fund it with enough money to pay for your discounted first month of service.

  • If you have NO phone service, and need us to assign you a NEW number, you can activate a new number on our website FREE (just pay your first month Plan cost)!  Activations usually take less than 10 minutes.  All you need is a cellular phone that is compatible with the Page Plus Network.  Compatible CDMA-branded phones will work (devices from only ONE carrier will work - ask us if you need the name of that carrier), as long as the device has not been blacklisted (usually because it was reported as lost stolen or the bill was not paid).  If you don't have a phone that you can use on the PagePlus Network (see our compatible phone list), you may want to consider getting a phone through an online retailer such as eBay.com.  If you are looking to take advantage of our Discount Club, be sure to sign up for a discount club account first and fund it with enough money to pay for your discounted first month of service.

  • Once your new number has been assigned (or we have ported your existing number successfully), follow the activation instructions contained in your confirmation e-mail.  The activation instructions will include information for both 3G and 4G devices.  For 3G devices, you will need to complete "over-the-air programming" by dialing (star) *22890 and then "send or call" to activate your device.  For 4G devices, you will be asked to put your Page Plus SIM Card into the device.&Nbsp; In both cases, you will wait for confirmation that your phone has been programmed successfully.  BUT YOUR NOT DONE YET - You will still need to complete one outgoing long distance call (an incoming call will NOT work - it must be an outgoing call - be sure to ALWAYS dial with the area code FIRST) to complete the activation process.  During this outgoing call, listen carefully to the automated message, and press either press "1" for English or "2" for Spanish when prompted.  The call should then go through to the phone number you called.  Congratulations!  You have sucessfully activated your phone on the Page Plus Network! 

  • If for some reason you were not able to successfully activate your device, we will assist you with trouble-shooting - just respond to the confirmation e-mail or call the phone number provided.

  • Proceed to our Auto Refill Page if you have successfully completed step #2 above.
In general, the *compatible* 3G and 4G CDMA from ONE carrier will work on Page Plus.  Unfortunately, Pre-paid devices and devices that are on the Fraud / Frozen List (devices reported as lost or stolen or non-pay) will NOT work on Page Plus.

See our list of compatible phones.

Yes, when "DOWNGRADING" (i.e., going from a higher-priced monthly plan to a lower-priced monthly plan) or loading a monthly plan of EQUAL value, the lesser value plan will be "stacked" on your account until your current plan expires.  The "stacked" plan will be automatically renew on the expiration date of the preceding plan.  The system waits for the expiration of the original plan BEFORE applying the "stacked" plan, so you don't lose any value of your original plan when downgrading plans.  If you current plan has already expired, then the loaded PIN will be applied IMMEDIATELY.

However, "Stacking" will not NOT occur when you are "UPGRADING" your plan (i.e., going from a lower priced plan to a higher priced plan).  For example, applying a TnT $39.95 Unlimited PIN to a $29.95 Monthly Plan line will immediately switch you to the TnT $39.95 Unlimited Plan, irregardless of your original TnT $29.95 Plan renewal date.  No "stacking" will occur when UPGRADING your plan and you will lose any value that was left on your now expired $29.95 Plan.  If you decide to "upgrade" your plan, please try to load your upgraded PIN as close to your expiration date as possible to avoid losing any value of the unused portion of your original plan.

If you are ever in doubt as to whether your subscription plan (or PIN) loaded correctly, please call customer service at 1-800-550-2436.

The "Stacking" feature has successfully eliminated the majority of renewal problems for customers.  However, we still have our disclaimer for the oddball mishap that could occur, so here goes: 

DISCLAIMER:  No refunds or credits will be given if you lose all or just part of your original subscription plan due to improperly loaded PIN's or other subscription plan switching mishaps.  We are an intermediary provider of Page Plus PIN's, and by purchasing from our website, you agree to take full responsibility for the consequences of your own actions.  We are here to help you, so please don't hesitate to contact us if you have any questions.  We will do our best to help you avoid any costly mistakes!

Talk n Text subscription PIN's can be pre-loaded (called "stacking"), but we recommend that you not "stack" more than 90 days' worth of PIN's (about 2 or 3 Talk n Text subscription PIN's). 

TnT Subscription PIN's are reserved EXCLUSIVELY for renewing TnT Subscription Plans.  They cannot be used to cover overage/service feature charges. 

All Talk n Text subscription PIN's will be applied in the order they were loaded or "stacked" (i.e. First In - First Out or "FIFO").  Also, remember that loading a "greater value" PIN will IMMEDIATELY" change your plan to the upgraded plan.  Loading a "lesser or equal value" PIN will "stack" on your account. 
If there is not enough money in your account to renew your Talk n Text  subscription plan, your phone service will continue to work, but you will be billed at Page Plus's standard rates until your remaining account balance reaches $0.  At this point, your phone will not work.  However, your account will still remain active for 120 days from your last replenishment date.  So, as long as your add any amount of airtime during this 120-day timeframe, your account cycle will be extended for another 120 days, and you won't forfeit any of your remaining account balance.  If you fail to add any amount of airtime 150 days from your last replenishment date, you will lose your phone number and service completely.

Talk n Text Unlimited Plan and Talk n Text 1500 Plan subscribers that fail to renew their monthly subscription plan will automatically be removed from their respective subscription plan and placed on the "standard plan."  In plain English, this means that if you have let your Talk n Text Plan lapse, you will specifically need to load a Talk n Text Unlimited PIN or a Talk n Text 1500 PIN, NOT just a standard face-value PIN to bring up your account balance, as you could in the past.  However, as long as your Talk n Text subscription plan has NOT lasped, adding enough "standard plan" PIN's will still allow it to renew.

Every time you add airtime to your account, your account cycle is extended another 120 days.  Adding just a $10 card to your account will automatically extend your account replenishment cycle for another 120 days, even if it wasn't enough to renew your subscription plan.

For example, lets say you are a Talk n Text  1500 subscriber with a $6.00 account balance.  $6.00 is not enough for the Talk n Text  1500 Plan to renew, and you will need to add at least $23.95 to your account if you want your subscription plan to renew.  Your first option would be to purchase a $25 Standard Plan card, which would bring your account balance up to $31.00, which is enough for your Talk n Text  1500 Plan to renew successfully.  Or, you could add a Talk n Text  1500 card, which would bump your account balance up to $35.95, more than enough for the plan to renew.  Or, you could even switch plans, and purchase a Talk n Text  Unlimited card which would give you 30 days of immediate service on that plan (and adding an TnT Unlimited Plan will switch you IMMEDIATELY - see previous FAQ for more information on this).

A fourth option would be to do nothing.  Even though your subscription plan will not renew with a $6.00 account balance, you would still have 90 days to add any "standard plan" or any subscription plan PIN to extend your account replenishment cycle for another 120 days.  Keep in mind that if you want to get back on a Talk n Text subscription plan, you will need to specifically load a Talk n Text PIN or card - just adding enough standard PIN's / Cards will not revive your Talk n Text plan under the new rules.

For example, adding a $10 Standard Plan card to your account would not bring your account balance up enough to renew your Talk n Text  1500 subscription plan ($10 + $6 = $16.00).  However, just the action of loading airtime onto your account will restart your account replenishment cycle and extend it for another 120 days, thereby allowing any remaining money on your account to rollover for another 120 days as well.

If you fail to add airtime during your 120-day account cycle, your remaining account balance is automatically forfeited, and a 30-day grace period begins.  You would still have 30 days to add any amount of airtime to your account (thereby restarting another 120-day account cycle) and to keep your same phone number.  If you fail to add airtime during this 30-day grace period, your phone service will be deactivated completely, and you will have to go through the New Number Activation process all over again.

When you load a Talk n Text subscription PIN, it may not necessarily show in your balance, but that doesn't mean that it was not credited to your account.  For example, if you are loading a Talk n Text subscription PIN for the first time, the PIN will be used immediately to start your subscription plan.  The PIN will not show up in your balance because it was used to pay for your first 30 days of service.  Check your plan expiration date and you will notice that your Talk n Text subscription plan is now set to expire 30 days from the date you loaded the PIN.

The only time a Talk n Text subscription PIN should show up in your account balance is if you load or "stack" a new PIN prior to the expiration date your subscription plan.  Loading a standard rate plan PIN will increase your account balance.

The Page Plus system will often respond with an "invalid PIN" error message when in fact, the PIN loaded successfully.  This error message is VERY common, so you should double-check your account to see if the PIN was credited properly.  If the PIN value is not immediately reflected on your online account, please logout and log back in to see the updated information - there is a glitch in the Page Plus portal system.

If you ever receive an "invalid PIN" error message, here is what you should do.  First, try to load the PIN again, this time paying close attention not to enter any extra spaces (and enter in the PIN number correctly!).  If you still get an error message, log into your Page Plus account and see if your expiration date was extended or if money was added to your account balance.  If nothing has changed, wait about 5 minutes, and check your account again.  If your account still has not been credited, please contact us (or the company you purchased your PIN from).  Sometimes, Page Plus actually sells the same PIN to two dealers (yes, this actually does happen).  Your PIN supplier should provide you with a replacement PIN.  Or sometimes, Page Plus fails to activate the PIN, and this causes the "Invalid PIN" error message as well.

You have to de-register your iPhone - there are two methods - usually, the second method works best - go to this page to de-register your iPhone: De-Register my iPhone

Go to Settings > Messages and make sure that iMessage is turned OFF and that Send as SMS and MMS Messaging is turned ON.  Also, make sure that your Cellular Data is turned ON as well.  You can find more info here

How to do business with PagePlusDirect.com

This guide will help answer some frequently asked questions about PagePlusDirect.com.
There are NO minimum purchase amounts required!  And there are NO fees to join.  Some people use it to purchase a PIN one a year, while others use it to purchase thousands of dollars each month.  How much or how little you purchase is entirely up to you. 

No, joining the Discount Club is FREE!.  You can Join Here FREE
Unfortunately, we do NOT take credit or debit cards for the Discount Club - Here is a list of what we DO accept:
* (Personal Account)
* Checking Account (Personal or Business)
* Checking Account (Personal or Business)
* (Personal Account)
* Checking Account (Personal or Business Account)
No, we don't need your checking account information!  With the banks that we accept, you can PUSH money to us anytime you want to put funds in your discount club account.  It is completely secure, and just take a few minutes to complete.
We recommend signing up for (go to www.bluebird.com) - signup is FREE and there are NO monthly fees.  Approval is immediate, but it will take 7 to 10 days for you to receive the Credit Card and 4 digit PIN in the mail.  UPDATE: Unfortunately, as of October 28th, 2015, Bluebird/Serve NO longer allows NEW customers to send money from a checking account to their BlueBird/Serve account.  New Bluebird/Serve customers will only be allowed to fund their account at 1,000's of funding locations in the US (including Walmart).    Go to any Walmart cashier and add cash to your account FREE!  Once your funds are in your Bluebird account, you can make a transfer to your discount club account, and buy PIN's from us!

4G LTE SIM Card(s)

First things first!  Order your Page Plus 4G LTE SIM Card for your compatible 4G LTE phone.  Wait to receive it before proceeding to the next step.

Change Phones

Already a Page Plus Customer?  Use our convenient Change Phone Online Form to get your existing Page Plus service switched to your new phone.

Activate a New Number

If you are new to Page Plus and want to Activate a NEW Number, then use our New Number Activation Form.  It is the quickest way to get service with Page Plus.

Port Your Existing Number

Are you with another carrier and want to keep your number?  Use our Port your Existing Number Form to quickly and easily transfer your number.

Autopay Service

Sign up for our Autopay Service, and let us handle renewing your service each month automatically.

Contact Us

If you need to Contact Us, we are here to answer your questions!  We are available 365 days a year.