Last Revised: 29th October 2015
We, at PagePlusDirect.com, are committed to customer satisfaction. Our return and refund policy is as follows:
Communicate with us! It sounds simple, but many people don't let us know that they are having a problem with a Refill PIN or SIM Card purchase. Please don't stay mad at us! Tell us what issue(s) you are having, and we will do our best to resolve your problem. Communication is a key component to resolving any issue that may arise.
At PagePlusDirect.com, our refund policy is simple. We offer prepaid cellular service as well as prepaid 4G LTE SIM Cards.
First, as the name implies, prepaid cell phone service is paid UP FRONT, and usually covers 30 to 31 days of cell phone service. There are NO REFUNDS once the service has bundled to your cell phone number.
Second, partially used service (otherwise known as "Proration") CANNOT be refunded for any reason. There is just no way to extract the unused portion of the plan, and therefore, NO refunds can be issued after your service has been applied to your Page Plus account. Remember, once the service has bundled to your cell phone number, there is NO WAY TO REFUND IT.
Items that are shipped (SIM CARDS) If the SIM Card is unused, you can return it for a FULL Refund. Please Contact Us for the return shipping address.
Unfortunately, USED items CANNOT be returned for a refund.
If you have any further questions, please don't hesitate to contact us.
Activate a New NumberIf you are new to Page Plus and want to Activate a NEW Number, then use our New Number Activation Form. It is the quickest way to get service with Page Plus.
Port Your Existing NumberAre you with another carrier and want to keep your number? Use our Port your Existing Number Form to quickly and easily transfer your number.
Autopay ServiceSign up for our Autopay Service, and let us handle renewing your service each month automatically.
Contact UsIf you need to Contact Us, we are here to answer your questions! We are available 365 days a year.