Our Services

Activate a New Number with Total Wireless
To do a New Number Activation, please call Total Wireless Customer Service at 1-866-663-3633.

  6 Reasons why you should use PagePlusDirect.com:

  • Proven track record - we have successfully activated tens of thousands of devices!
  • Activations and Ports are FREE! (be sure to purchase your SIM Card from us)
  • If you have trouble programming your phone, call us anytime on our activation help line (Number provided in Confirmation E-Mail)
  • Professional and courteous assistance from AMERICAN operators in the USA.
  • USA family owned and operated.
  • Open 7 days a week for your convenience (EVERY day of the year!)

Instructions for 4G LTE Users:

  1. Power OFF your device before you submit your Activation Request.
  2. Do NOT put your 4G SIM Card in the device or turn your phone on until you receive an e-mail confirmation from us that it is safe to do so.
  3. Be sure to purchase your SIM Card from us.  Otherwise, your activation request will not go through.  ONLY SIM Cards purchased from PagePlusDirect.com qualify for the 1st month discount.  If you purchased your SIM Card from ANOTHER source (such as Total Wireless, another dealer, etc), you will need to activate your SIM Card with them.

How to Find your ESN / MEID / IMEI:

Your phone's ESN/MEID/IMEI can usually be found on the back of the phone AFTER you remove the battery (it will NOT be on the battery!) or in your phone's "Settings" menu, usually under "About Phone" or "Phone Info." 

  1. Please do NOT use the ESN/MEID/IMEI from the box your phone came in - some sellers recycle their boxes, so it could be wrong.
  2. If you are looking on the back of your phone, the number is usually under or above the barcodes.  It is NOT the pESN, FCC ID or the S/N.  It may be labeled as DEC or HEX or IMEI (for 4G Phones).
  3. On some 4G phones, the IMEI can ONLY be found by removing the battery (i.e., Samsung).  It will always be a 15-digit number.


We are open from 8:00 a.m. to 8:00 p.m. Eastern Time (7 days a week! - Holidays Included).  New Number Activations sent during non-business hours will be processed the next morning at 8:00 a.m.  Please allow 10 to 15 minutes for your New Number Activation to be processed.  Wait for your confirmation e-mail before putting your SIM Card in the device (if 4G).
  1. Your "new" phone MUST BE a COMPATIBLE CDMA device.  The devices from only ONE carrier will work on Total Wireless - if you don't know the name of that carrier, please contact us

  2. You phone must have a "clean" ESN/MEID/IMEI.  If it was reported as lost, stolen, fraudulent, or non-pay, it will NOT work on the Total Wireless Network.  Attention Newbies:  Do NOT buy your phone on Craigslist!!  98% of all phones sold on Craigslist have been reported as lost, stolen or non-pay and CANNOT be activated on the Total Wireless Network.

Carrier: Compatibility: Important Notes:
Total Wireless Branded

Total Wireless branded phones were designed specifically to work on the Total Wireless Network.

Compatible CDMA 3G and 4G Devices The GOLD STANDARD!! The 3G and 4G Compatible CDMA devices from one carrier will work on the Total Wireless Network.  If you are not sure which carrier this is, please ask usPrepaid Devices will NOT work - see Compatible Phones for details. 
Alltel Branded NOT compatible
AT&T NOT compatible
Boost Mobile NOT compatible
Cricket NOT compatible
Metro PCS NOT compatible
Sprint NOT compatible
Straight Talk Not Compatible
T-Mobile NOT compatible
TracFone NOT compatible
US Cellular NOT compatible
Virgin Mobile NOT compatible
Yes, as long as it has NO number attached to it, it will work.  However, if it has been in-active for 364 days, it will NEVER work again. 
You will need to purchase a Total Wireless Tri-Cut SIM Card and submit a SIM Card Change.  Most newer phones will require the smaller "Nano" SIM Card.  Or, you can cut your micro SIM Card down to a Nano SIM Card by using these instructions: Micro SIM to Nano SIM Cutting Guide.

4G LTE SIM Card(s)

First things first!  Order your Total Wireless 4G LTE SIM Card for your compatible 4G LTE phone.  Wait to receive it before proceeding to the next step.

Change Phones

Already a Total Wireless Customer?  Use our convenient Change Phone Online Form to get your existing Total Wireless service switched to your new phone.

Port Your Existing Number

Are you with another carrier and want to keep your number?  Use our Port your Existing Number Form to quickly and easily transfer your number.

Autopay Service

Sign up for our Autopay Service, and let us handle renewing your service each month automatically.

Contact Us

If you need to Contact Us, we are here to answer your questions!  We are available 365 days a year.