Total Wireless SIM Card Change - Just $4.99!

1. Make sure your existing device AND the new device to be used on Total Wireless are powered OFF before you submit your SIM Card Change Request.
2. Do NOT put your 4G SIM Card in the device or turn your phone on until you receive an e-mail confirmation from us that it is safe to do so.

Your phone's ESN/MEID/IMEI can usually be found on the back of the phone AFTER you remove the battery (it will NOT be on the battery!) or in your phone's "Settings" menu, usually under "About Phone" or "Phone Info." 

1. Please do NOT use the ESN/MEID/IMEI from the box your phone came in - some sellers recycle their boxes, so it could be wrong.
2. If you are looking on the back of your phone, the number is usually under or above the barcodes.  It is NOT the pESN, FCC ID or the S/N.  It may be labeled as DEC or HEX or IMEI (for 4G Phones).
3. On some 4G phones, the IMEI can ONLY be found by removing the battery (i.e., Samsung).  It will always be a 15-digit number.
   
   

SIM Card Change Requests are processed between the hours of 8:00am to 8:00pm EST, 7 days a week (holidays included).  When your new SIM Card Change Request is complete (usually within just a few minutes), you will receive an e-mail (please check your spam or junk e-mail - our e-mail will usually end up there) containing instructions on how to activate your "new" device (which is basically just to turn the device "ON.") 

FAQ's:

Q.  When are you open to process my SIM Card Change Request?

We are open from 8:00 a.m. to 8:00 p.m. Eastern Time (7 days a week! - Holidays Included).  SIM Card Change Requests sent during non-business hours will be processed the next morning at 8:00 a.m.  Please allow 10 to 15 minutes for your SIM Card change to be processed.  Wait for your confirmation e-mail before putting your SIM Card in the device.

Q.  In general, what phones are compatible / not compatible with the Total Wireless Network?

Carrier:	Compatibility:	Important Notes:
Total Wireless Branded		Total Wireless branded phones were designed specifically to work on the Total Wireless Network.
Compatible CDMA 3G and 4G Devices		The GOLD STANDARD!! The 3G and 4G Compatible CDMA devices from one carrier will work on the Total Wireless Network.  If you are not sure which carrier this is, please ask us.  Prepaid Devices will NOT work - see Compatible Phones for details.
Alltel Branded		NOT compatible
AT&T		NOT compatible
Boost Mobile		NOT compatible
Cricket		NOT compatible
Metro PCS		NOT compatible
Sprint		NOT compatible
Straight Talk		Not Compatible
T-Mobile		NOT compatible
TracFone		NOT compatible
US Cellular		NOT compatible
Virgin Mobile		NOT compatible

Q.  Can I re-use a Total Wireless SIM Card that has already been used on another number or another phone?

No,  your Total Wireless SIM Card can only be used on one number and one phone.  If you change numbers or change phones, you will need to purchase a NEW Total Wireless SIM Card.

Q.  I currently have a Total Wireless Micro SIM Card.  I just bought a phone that requires a Nano SIM Card.  Now what?

You will need to purchase a NEW Total Wireless SIM Card. When you receive the SIM Card in the mail, call Total Wireless Customer Service at 1-866-663-3633 to have them switch your new phone to the new SIM Card.

Q.  I just got a new 4G LTE phone and I want to switch my current Total Wireless 4G LTE service to it - do I use the "Change SIM Cards" form?

You must purchase a NEW Total Wireless SIM Card each time you change phones.  When you receive the SIM Card in the mail, call Total Wireless Customer Service at 1-866-663-3633 to have them switch your new phone to the new SIM Card.

Q.  Do I lose my current plan when I change SIM Cards?

No, your current plan is NOT affected.  The only thing that will change is the SIM Card you will be using!  Everything else will stay the same. 

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